I'm Keith Paul. My wife Debra and I are the founders of HandyPro International, LLC. We were certainly no strangers to business when we launched HandyPro in 1996. After selling our Garden City, Michigan pizzeria, Pizza Junction, Deb and I saw a new business opportunity to help protect homeowners from dishonest contractors after Deb's grandmother lost $2,000 to a kitchen remodeler who took the money but never completed the work.
We decided to establish a referral system to connect seniors and home owners with reputable contractors. We did all the background checks ourselves on electricians, plumbers, remodelers and handymen. We expanded into referrals for two-income families that needed a handyman. After helping others, we saw an obvious need for trustworthy handymen that provided quality service. So we began to hire our own handymen and provide the services ourselves.
By the year of 2000 our company, operating as HandyPro Handyman Service, began getting a lot more calls from seniors or their family members seeking help to install wheelchair ramps and stair lifts as well as grab bars, walk-in tubs and specialized plumbing and door fixtures to enable people with arthritis to turn on a faucet or open a door. Recognizing a niche market opportunity, HandyPro returned to its roots in 2008, refocusing our marketing efforts and services to the elderly and people living with disabilities.
Our success has a lot to do with what I learned while running our businesses. Here are the three most important lessons I've learned:
- Customer satisfaction is the only way for true success.
- Take care of your employees, they are the backbone of any company. Ensure your business model attracts only A+ employees. Your employees will never give better service to your customers then you give to your employees.
- Set yourself apart from the competition. You must continually set yourself apart from any other company by giving such a great experience to your customers that they say, "I'd be absolutely crazy to do business with anyone else but HandyPro!"
"Ed was awesome. Couldn't have asked for better service. He fixed my outside stairwell quickly and professionally. Would hire again." - Michelle S.
"I was leery of the fact that Paul said It might take up to 3 hours but he also said he would not know until he got into the job. I prefer that a contractor overestimate and take less time if possible and that is what happened. He was knowledgeable and courteous and very considerate because I wanted to keep the integrity of the pieces as much as possible for contribution to a charity. I happened to mention the broken Towel Rack and he was able to fix that also! Will definitely use HandyPro again and will request Paul. His integrity is a pleasure to experience." - Raymond C.
"I had work done on my deck by Victor and he helped out with re-leveling it. He was very nice and professional and had no problem coming back out for a second time. I deeply appreciate it because service like this is hard to come by." - Kevin M.
"I just wanted Matt and HandyPro to know that I am completely satisfied with my repair and want to thank you for your services.Â My wife and I look forward to the next time HandyPro works on our home." - Mark C.
"I am very pleased with work that Ed did. It was very professionally done, he is a pleasant person, I really enjoyed having him in my home and he did such an excellent job." - Kim S.